SharePoint document management and team collaboration system custom development-malisoftware Official WebSite

1. Service Positioning and Value Proposition

Digital Collaboration Hub: Build a comprehensive collaboration platform centered around SharePoint, integrating document management, workflow automation, knowledge base, portal, and more.
End-to-End Delivery Capability: Provide a complete service chain from requirements research, architectural design, custom development, testing, to operation and maintenance support.
Industry Best Practices: Offer pre-configured business process templates and compliance strategies for industries like finance, manufacturing, retail, education, and healthcare.
Agile DevOps Driven: Implement agile iteration and CI/CD pipelines to ensure fast delivery and continuous optimization.

Phase	Core Output	Methods and Tools
Requirements Analysis	Requirement documents, business flow diagrams, permission matrix	Interviews, workshops, BPMN 2.0, Visio
Conceptual Design	Logical architecture diagram, information architecture (IA), site topology	IA card sorting, Axure prototypes
Detailed Design	Web Part/extension design documents, workflow definitions, data models	UML class diagrams, sequence diagrams, SPFx design guidelines, Power Automate flow diagrams
Development	Custom Web Parts, event receivers, remote event receivers, workflows	SPFx + React/TypeScript, PnPJS, REST/Graph API, PowerShell scripts
Testing	Unit tests, integration tests, performance tests, user acceptance tests (UAT)	Jest, Pester, Selenium, JMeter, Azure DevTest Labs
Deployment	Automated deployment scripts, migration plans, release notes	Azure DevOps Pipelines, ARM templates, ShareGate Pro
Operation and Support	SLA service reports, monitoring dashboards, capacity planning, disaster recovery drills	SCOM/OMS, Power BI reports, Runbook, disaster recovery drills

Multi-level site collection design: Dividing site collections according to organizational structure, business lines, project teams, and supporting inheritance and isolation strategies.
Global and local navigation planning: Using SharePoint Hub Sites for global navigation; dynamic menus and breadcrumb design.
Information classification and metadata management: Custom content types, site columns, managed metadata services (MMS), supporting multilingual tags and content translation.

Advanced content types and site columns: Defining document templates, metadata constraints, and information management strategies (IMS).
Retention policies and compliance archiving: Implementing document retention policies, records center archiving, and legal hold (eDiscovery) configuration.
Full-text search and search optimization: Optimizing search experience with search architecture, query rules, result sources, and filters.

Complex approval workflows and parallel branches: Using Power Automate to create multi-branch approvals, conditional triggers, and parallel tasks, deeply integrated with Outlook and Teams notifications.
RPA and AI integration: Using Power Automate Desktop or third-party RPA tools for OCR document recognition, form data extraction; integrating with Azure Cognitive Services for intelligent classification and sentiment analysis.
Enterprise system integration: Connecting ERP, CRM, HR, MES, and other backend systems via Azure Service Bus, Logic Apps, and custom connectors.

SharePoint Framework (SPFx)
- Custom Web Parts: Responsive design, configurable property panels, state management (Redux/MobX).
- Extensions (App Customizer, Field Customizer, Command Sets): Page script injection, enhancing list/library interfaces, custom command buttons.
Remote event receivers and event receivers: Server-side extensions, supporting synchronous/asynchronous event processing, transaction rollbacks.
Provider-hosted apps: Hosting business logic in Azure or on-premises IIS for higher isolation and security.

Blue-green deployment/rolling deployment: Using Azure DevOps Pipelines, PowerShell DSC for zero-downtime switching.
Data and permissions migration: Using ShareGate Pro, Metalogix Content Matrix for bulk migration and permission mapping.
Version compatibility testing: Validating feature differences and regression testing between SharePoint Server 2013/2016/2019 and SharePoint Online.

Performance benchmarking and capacity planning: Using SCOM, Azure Monitor to collect metrics (CPU, memory, request latency), formulating scaling strategies.
Caching and CDN acceleration: Configuring BLOB caching, output caching, front-end CDN (Azure CDN/Cloudflare) to optimize page load times.
Security auditing and threat protection: Enabling unified audit logs, advanced security policies, two-factor authentication, data loss prevention (DLP) policies.

Indicator	Description	Service Level
Response Time	Emergency (P1) ≤ 30 minutes; High (P2) ≤ 2 hours; Medium (P3) ≤ 4 hours	99.9% SLA
Problem Resolution Time	Emergency ≤ 4 hours; High ≤ 8 hours; Medium ≤ 24 hours	—
System Availability	SharePoint Online: 99.9%; On-Premise: ensured via HA architecture	—
Security Audits and Compliance Checks	Annual penetration testing; Quarterly compliance scans; Monthly log audits	—
Regular Optimization and Version Updates	Quarterly feature reviews; Annual major version upgrades and performance benchmark retesting	—

Challenge: Distributed factory documentation scattered, lengthy approval processes.
Solution: Develop a custom dashboard based on SPFx, integrate MES and ERP processes, and build multi-layer approval automation.
Outcome: Document retrieval efficiency improved by 70%, approval cycle reduced by 60%.

Challenge: Strict compliance requirements, need for audit trails and legal holds.
Solution: Implement retention policies and eDiscovery, integrate SIEM, and customize audit reports.
Outcome: Compliance check passed on first attempt, annual audit cost reduced by 40%.

Challenge: Diverse online teaching needs, requiring deep integration with Teams and OneDrive.
Solution: Build a hybrid architecture, use Hub Site for unified portal; customize teaching Web Parts.
Outcome: Daily active users exceed 50,000, platform stability at 99.8%.